Wheel and Tire Combos - Policies

METHOD OF PAYMENT
We use PayPal as our method of payment on the website. We do not accept checks or C.O.D. Visa, MasterCard, Discover, American Express can all be used through PayPal. If you do not have a PayPal account, you can create one when you checkout. PayPal accounts are free to the consumer.  If you prefer, you can call the store at 877-795-8473 with the items you wish to purchase and your credit card information can be taken over the phone

We will ship ONLY to the VERIFIED address as listed by PayPal.  For phone orders,  the billing address will be used for shipping, unless other arrangements have been made.

We usually ship via UPS GROUND, unless other arrangements have been made.  Other shipping arrangements may incur additional charges.

Every effort is made to insure you get the correct item for your vehicle; however, we are human and sometimes mistakes will be made. If this happens and you receive an incorrect item due to an error on our part, we will correct the problem and get you the item you need at no additional cost to you.

DAMAGED SHIPMENTS
Shipments that are damaged due to handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

MANUFACTURER'S DEFECTS
If a product appears to have a manufacturers defect, call our Showroom at (877) 795-8473 or e-mail us at salesteam@wheelandtirecombos.com for instructions. Do not return Items to us without first calling to receive instructions.  If an item is to be returned to us due to a manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.

RETURN MERCHANDISE POLICY
Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please contact us to submit a request. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.  Items returned as refused or undeliverable are subject to above policy.

After a return is authorized by our return department:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

SHIPPING CHARGES
Shipping fees are calculated based on the weight of your item and/or size of the package. Some items have a set shipping fee.